Advocate for Improvements using the National Core Standards for Health Establishments

Advocate for Improvements using the National Core Standards for Health Establishments

Published in 2011, the main aim of the National Core Standards for Health Establishments is to: •  Develop a common definition of quality care which should be found in all health establishments in South Africa, as a guide to the public and to managers and staff at all levels; •  Establish a benchmark against which health establishments can be a ...
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National Complaints Management Protocol for the Public Health Sector

National Complaints Management Protocol for the Public Health Sector

In May 2013, the Department of Health published the “National Complaints Management Protocol for the Public Health Sector in South Africa” (NCMP), an excellent policy document providing the principles and standard for complaints management in the South African health sector. A must read for all health care professionals who want to improve the ...
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