National Complaints Management Protocol for the Public Health Sector

National Complaints Management Protocol for the Public Health Sector

In May 2013, the Department of Health published the “National Complaints Management Protocol for the Public Health Sector in South Africa” (NCMP), an excellent policy document providing the principles and standard for complaints management in the South African health sector. A must read for all health care professionals who want to improve the ...
Resourcing Rural Areas for the Right to Health

Resourcing Rural Areas for the Right to Health

Address by RHAP at the TAC Annual General Meeting. On the 18 of April 2013 Marije Versteeg from the Rural Health Advocacy Project gave a plenary presentation at the TAC AGM at Booysens Hotel. Rural areas continue to suffer from persistent inequities in health care. The most deprived districts in the country are all rural, yet the primary health ...

Take care over the next hill

Published in the Mail and Guardian.  What, if anything, does the private healthcare sector have to offer the rural poor? By Daygan Eagar Perched on a hill overlooking the N2 on the outskirts of East London is a new private hospital managed by one of South Africa’s largest private healthcare groups. The hospital offers what it describes as ...